Shipping Policy

At Zereio, we aim to make receiving your order as straightforward as possible.

Shipping Costs

We offer free standard shipping on all orders. No minimum order value is required.

Order Processing

Orders are processed before being handed over to the relevant shipping carrier. Processing times may vary depending on the product and fulfilment requirements.

Once your order has been dispatched and tracking information becomes available, you'll be able to follow its journey using our Track Order page.

Estimated Delivery Times

Most orders are estimated to arrive within 7–14 business days after dispatch.

Please note that delivery times are estimates and are not guaranteed. Occasionally, deliveries may take longer due to carrier delays, busy periods, customs processing, adverse weather, or other circumstances outside our control.

Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched.

You can use the Track Order page on our website to view the latest available updates. Please allow some time for tracking information to update after dispatch.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after ordering, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please check your tracking information for the latest update.

If your tracking has not updated for an extended period or you believe your parcel may be lost, please contact us, and we'll help investigate the issue.

Multiple Items

Orders containing multiple products may occasionally be shipped separately. This means items from the same order may arrive at different times.

Questions About Your Delivery

If you have any questions about your order or delivery, please contact us through our Contact page and we'll be happy to help.