Terms and Conditions

OVERVIEW

Welcome to Zereio.

The terms "we", "us," and "our" refer to Zereio. Zereio operates this store and website, including all related information, content, features, tools, products and services offered to you (the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms"), together with any policies referenced within them, explain the terms that apply when you access our website, use our Services or purchase products from us.

Please read these Terms carefully before using our website or placing an order.

By accessing or using our Services, you agree to these Terms and our Privacy Policy. Nothing in these Terms affects any statutory rights you may have as a consumer.

SECTION 1 — ACCESS AND USE

By using our Services, you confirm that you are legally capable of entering into a binding contract in your country or place of residence.

When using our Services or placing an order, you may be required to provide information including your name, email address, billing information, payment information and shipping address.

You agree that the information you provide is accurate, current and complete.

You are responsible for maintaining the security of any account credentials associated with your use of our Services.

You may only use our website and Services for lawful purposes.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device, display settings, lighting and other factors.

Product packaging may also occasionally differ from images displayed on our website where suppliers or manufacturers update their packaging.

Products supplied to consumers will be provided in accordance with applicable consumer law, including applicable rights relating to quality, fitness for purpose and conformity with their description.

Product descriptions, availability and specifications may be updated from time to time.

We reserve the right to discontinue products or limit the quantities available where reasonably necessary.

SECTION 3 — ORDERS

When you submit an order, you are making an offer to purchase the products contained in your order.

An order is not considered accepted until we confirm acceptance of the order.

Payment must be successfully authorised before an order can be processed.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • incorrect pricing or product information has been displayed;

  • payment cannot be authorised;

  • we reasonably suspect fraud or misuse of our Services; or

  • we are unable to fulfil the order.

If we cancel an order after payment has been taken, the relevant payment will be refunded.

Please review your order information carefully before submitting it.

If you wish to change or cancel an order, contact us as soon as possible. We cannot guarantee that changes can be made once fulfilment has begun.

This does not affect any cancellation, return, refund or other rights you may have under applicable consumer law.

Returns and refunds are also subject to our Refund Policy.

SECTION 4 — PRICES AND PAYMENT

Product prices are displayed on our website and may change from time to time.

The price applicable to your purchase will be the price displayed when you place your order, subject to correction of obvious pricing errors.

Any applicable delivery charges, taxes or other mandatory charges will be displayed where required before you complete your purchase.

Where we offer free shipping, no standard shipping charge will be added to eligible orders.

We may occasionally offer promotions, discount codes or special offers. These may be subject to additional terms and may be changed or withdrawn in accordance with applicable law.

You agree to provide accurate and complete payment and billing information when placing an order.

SECTION 5 — SHIPPING AND DELIVERY

We aim to process and deliver orders within the estimated timeframes displayed on our website or during checkout.

Delivery times are estimates unless we expressly state otherwise.

Occasionally, deliveries may be affected by carrier delays, customs processing, adverse weather, high-volume periods or other circumstances outside our reasonable control.

If there is a significant delay with your order, please contact us so that we can investigate.

Where applicable consumer law gives you rights or remedies because of delayed or failed delivery, nothing in these Terms limits those rights.

Unless applicable law provides otherwise, products remain at our risk until they are delivered into your physical possession or the possession of a person identified by you to receive them.

Please see our Shipping Policy for additional information regarding shipping, tracking and estimated delivery times.

SECTION 6 — INTELLECTUAL PROPERTY

Unless otherwise stated, the content made available through our Services, including our branding, text, graphics, logos, website design, photographs, videos and other materials, is owned by or licensed to Zereio or the relevant rights holder and is protected by applicable intellectual property laws.

You may use our Services for your personal, non-commercial use.

You must not reproduce, distribute, modify, republish, commercially exploit or otherwise use protected content from our Services without permission from the relevant rights holder, except where permitted by law.

Zereio's names, branding, logos and designs may not be used without our permission where such use would infringe our rights.

Shopify's names, logos and trademarks remain the property of Shopify or its applicable rights holders.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools, applications or services operated by third parties.

We do not necessarily control these third-party services and their use may be subject to separate terms and privacy policies.

You should review the relevant third party's terms before using its services.

We may introduce additional tools, features or resources to our Services in the future.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to websites, applications or services operated by third parties.

We are not responsible for the content, availability or practices of third-party websites that we do not control.

If you choose to visit or purchase from a third-party website, you should review its applicable terms and policies.

Nothing in this section excludes liability that cannot lawfully be excluded.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Zereio is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our store are made directly with Zereio.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Zereio, including any injury, damage or loss resulting from purchased products and services.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages and liabilities arising directly from purchases and transactions made with Zereio.

SECTION 10 — PRIVACY

We process personal information in accordance with our Privacy Policy.

Because our store is hosted using Shopify, certain personal information may also be processed by Shopify and other service providers that help us operate our store, process payments, fulfil orders and provide our Services.

Please review our Privacy Policy for further information about how personal information is collected, used and shared.

SECTION 11 — REVIEWS AND FEEDBACK

If you voluntarily submit reviews, suggestions, photographs, feedback or other content to us, you grant us permission to use that content for purposes reasonably connected with operating, improving and promoting Zereio and our Services.

You confirm that content you submit is your own or that you have permission to provide it.

You must not submit content that is unlawful, misleading, defamatory, abusive, infringes another person's rights or contains malicious software.

We reserve the right to moderate or remove submitted content where reasonably necessary.

SECTION 12 — ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, prices, promotions, availability or delivery information.

Where permitted by law, we may correct genuine errors or inaccuracies and update information.

If an error materially affects an order you have already placed, we will contact you where appropriate and provide any options or remedies required by applicable law.

SECTION 13 — PROHIBITED USES

You must not use our Services:

  • for unlawful or fraudulent purposes;

  • to infringe the rights of another person;

  • to transmit malicious software or harmful code;

  • to obtain unauthorised access to our website or systems;

  • to collect personal information unlawfully;

  • to send spam or other unauthorised communications;

  • to impersonate another person or organisation;

  • to interfere with the security or proper operation of our Services; or

  • in any other manner that violates applicable law.

We may restrict or terminate access to our Services where we reasonably believe these Terms have been seriously or repeatedly violated.

SECTION 14 — AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots or software agents must not access or interact with our Services in a way that circumvents security measures, interferes with normal operation, misrepresents automated activity as human activity or violates applicable law.

We may use reasonable technical measures to prevent abusive or unauthorised automated access.

SECTION 15 — TERMINATION

We may suspend or terminate access to our Services where reasonably necessary, including where a user seriously or repeatedly violates these Terms or applicable law.

Termination does not affect rights or obligations that arose before termination.

Any provisions which by their nature should continue following termination will remain in effect.

SECTION 16 — WARRANTIES AND CONSUMER RIGHTS

Nothing in these Terms excludes, restricts or overrides any rights or remedies that cannot lawfully be excluded under applicable consumer law.

Where applicable, consumers may have statutory rights relating to matters including product quality, fitness for purpose, conformity with description, delivery, cancellation, repair, replacement and refunds.

Except where required by law or expressly stated by us, we do not guarantee that access to our website will always be uninterrupted or error-free.

SECTION 17 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms is intended to exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, we will not be responsible for losses that were not reasonably foreseeable when the relevant contract was formed or for losses arising from use of our products or Services for business or commercial purposes where you purchased them as a consumer.

Your statutory consumer rights remain unaffected.

SECTION 18 — INDEMNIFICATION

Where permitted by applicable law, you agree to be responsible for losses or claims reasonably incurred by us as a direct result of your unlawful use of our Services, deliberate infringement of another person's rights, or material breach of these Terms.

Nothing in this section limits any rights or protections you have under applicable consumer law.

SECTION 19 — SEVER-ABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue in effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

These Terms, together with the policies and information expressly incorporated into them, form the agreement governing your use of our Services and purchases made through our store.

Nothing in these Terms limits any rights that cannot lawfully be limited.

SECTION 21 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our consent where consent is reasonably required.

We may transfer our rights or obligations where permitted by applicable law, provided that doing so does not reduce your statutory consumer rights.

SECTION 22 — GOVERNING LAW

These Terms and any contract between you and Zereio are governed by the laws applicable to the place in which Zereio is established, subject to any mandatory consumer protections that apply in the country or jurisdiction where you live.

Nothing in these Terms deprives you of any mandatory rights or protections available to you under applicable consumer law.

SECTION 23 — HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time, for example to reflect changes to our Services, business practices or applicable law.

The most current version will be available on this page.

Where required by law, we will provide appropriate notice of material changes.

Changes to these Terms will not retrospectively remove rights you have in relation to orders already placed.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms or your order can be sent to us using the contact information provided on our website.

Business name: Zereio
Business address: 50 Ruislip Court Ha4 6jp
Email: Zereiohelp@gmail.com